At Zippy’s LLC, we want you to be satisfied with your purchase. We accept eligible returns and exchanges requested within 30 days of delivery, provided the product meets the conditions outlined below.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- The request must be made within 30 days of the date of delivery.
- The product must be unused, unopened, and in its original condition.
- The original packaging must be intact, including any factory or product seal.
- Proof of purchase must be provided.
- Prior approval from Zippy’s LLC is required before any product is returned.
Zippy’s LLC reserves the right to refuse a return or exchange if the product does not meet these requirements.
Purchases Made Directly Through Zippy’s LLC
If you purchased your product directly from Zippy’s LLC, please contact us before returning the product. Provide your order information and proof of purchase so we can determine eligibility.
If your return is approved, Zippy’s LLC will provide a Return Merchandise Authorization (RMA) number. Products returned without prior approval or an RMA number may be refused or returned to the customer at the customer’s expense.
Purchases Made Through Retailers
If you purchased Zippy’s Country Style Bloody Mary Mix through a retailer, please contact the retailer directly and follow that retailer’s return or exchange policy. Zippy’s LLC does not process returns for products purchased through third-party retailers unless otherwise authorized.
30-Day Return Period
Return or exchange requests must be submitted within 30 days of delivery. Claims submitted after the 30-day period generally will not be accepted unless Zippy’s LLC determines that a special circumstance applies.
Defective, Damaged, or Shorted Orders
Please inspect your order promptly upon delivery. If you receive a defective, damaged, or incomplete order, contact Zippy’s LLC within 30 days of delivery and provide your order information and, when applicable, photographs or other documentation of the issue.
Claims reported after 30 days may not be accepted.
Shipping Costs
- Original shipping charges are non-refundable, except where the return is the result of an error by Zippy’s LLC.
- Unless the return is due to an error by Zippy’s LLC, the customer is responsible for return and exchange shipping costs.
- We recommend using a trackable shipping method when returning an item. Zippy’s LLC is not responsible for items lost or damaged during return shipment.
Refunds
Once an approved return is received and inspected, Zippy’s LLC will process the applicable refund.
Approved refunds will be issued to the original form of payment and will exclude non-refundable shipping charges, unless otherwise required by applicable law or the return is due to an error by Zippy’s LLC.
Please allow reasonable processing time for your refund to appear on your account, as processing times may vary depending on your financial institution.
Exchanges
Approved exchanges will be processed after the returned product is received and inspected. Customers are responsible for applicable exchange shipping costs unless the exchange is required because of an error by Zippy’s LLC.
How to Initiate a Return
- Contact Zippy’s LLC at [email protected] before sending anything back. Include your order information, proof of purchase, and the reason for the return.
- Receive return approval and your RMA number from Zippy’s LLC before shipping the product.
- Package the product securely in its original packaging and ship it using a trackable shipping method at your expense, unless Zippy’s LLC has instructed otherwise.
- Return the product within the timeframe provided with your RMA information included as instructed.
- Once the product is received and inspected, Zippy’s LLC will process the approved refund or exchange.
Important
Do not send products back without first contacting Zippy’s LLC and receiving return authorization. Unauthorized returns may not be accepted or may be returned to the customer at the customer’s expense.
Contact: [email protected]
Company: Zippy’s LLC